Category Archives: benefits management

These business benefits do not stack up

Project Manager (PM): I have had a look at this project we talked about last week and I wanted to take about 10 minutes discussing it with you. Project Sponsor (PS): What’s to discuss? I thought it was all going OK. PM: Well, I’m not sure that there is a project to work on. Let me explain. PS: Yes, you … Read More >

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Posted in benefits management | Tagged | 1 Comment

What project benefits really mean for the project manager

I had a long and protracted email ‘conversation’ with a project manager based in Europe. He was adamant that the prime reason that anyone ran with a project was to deliver benefits. Our email ‘conversation’ went on for some time and we both agreed that there was not enough emphasis put on benefits management and benefits realisation in projects.  Our … Read More >

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Posted in benefits management | Tagged , | 7 Comments

When a project manager has to say no.

I have often been asked by a project manager how to say no. Sometimes the demands on the manager are (in their words) so unrealistic or unachievable that they face a real dilemma; how to say no. I have often advised those on project management training courses that rather than say a direct no (which many would like to do) … Read More >

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Posted in benefits management | Tagged , , | 9 Comments

Not such a good customer experience!

I was contacted by Prof Morris Pentel, Chairman of Customer Experience Foundation (CEF). He drew attention to a white paper published by CEF on “The Hidden Costs of Technology Failure in the Contact Centre.” The report makes interesting reading and has wide application to those in the project management community. Among some of the highlights are: 1. Between 1/4 and … Read More >

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Posted in benefits management | Tagged | 4 Comments

The lessons of project management; they go with the rubbish?

I must have around 12 metres of shelving in my office and I decided it was time for a good clear out. So, I took valuable time out and started to move a lot of ‘old stuff’. I pulled down old files. I found some long lost material and I piled up a lot of files to go for recycling … Read More >

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Posted in benefits management | Tagged , | 1 Comment