Category Archives: project management

argument quote

Are you always thinking customer care in your projects?

It was a bad afternoon. I had three arguments on the phone. Two were with banks and one with a utility company. I put the phone down about 4-15 pm feeling exhausted and not happy. I decided the best therapy was to go for a walk and I enjoyed the sun of North London. It struck me part way through … Read More >

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Top 10 button

Which are my top blogs?

Last week I gave you my reflections on writing 400 blogs. I met someone who read the article and she asked me which blogs were my top 10 (in no particular order). I suggested a few and then thought: I’m not too sure about this. So, after a bit of research here they are. They are linked to the original … Read More >

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Airport terminal

How many of your projects follow this learning route?

Five years ago the press had a field day: Disastrous Opening Day for Terminal 5 British Airways reveals what went wrong with Terminal 5 Technical glitches hit Terminal 5 opening Rebuilding of Terminal 2 started in July 2010 and will re-open in June this year. The bosses of Heathrow are as you could imagine ‘cautious’, and are looking quite carefully … Read More >

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Thinking figure

What do you need to change to be more effective?

“I really feel restricted by the internal processes here.” That is how a fairly long conversation started. This was a project manager who was trying to short circuit what he saw as the bureaucracy, but he was ‘having some issues’: He had not got the project team ‘with him’ – some of them complained to me that they did not … Read More >

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jargon

Who’s got my dictionary?

Yesterday I went swimming. While there, the manager of the pool came by and I took this opportunity to speak with him. I mentioned that the showers at the side of the pool were really poorly regulated and were often too cold. He then launched into an explanation of why the showers were as they were. Technical terms abounded and … Read More >

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Time for change watch

They threw ‘it’ away

I had a really thick client file in front of me which went back 6 years. It needed thinning down so I set about my task with a ruthless eye. I stopped when I came across some documents from a pilot course for project sponsors; the course was 2 years ago. The documents I came across were post course suggestions … Read More >

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