I couldn’t believe it, nor could my wife. It took three and a half hours to change our mobile phones. Even the shop manager was surprised. We left the shop feeling exhausted and disappointed. “End result fouled up by the process” was how my wife expressed it!
In the drive home I wondered how many project stakeholders feel the same – project delivered but:
- the project management process is so cumbersome,
- the form filling so onerous that people do not see the overall benefits
- the lack of involvement, communications or consultation leads to frustration
But, the project has been delivered successfully?
So, what’s the question?
Has the end result been fouled up by the project management process? Have you taken along your stakeholders with you?