OK, let’s start with the get out clause. There are many projects where high quality is essential. To reduce the quality in many projects could (and will) be disastrous. However, there are those projects where more focus on quality standards (reducing them) could save valuable time and money.
There are many types of project and for some, high quality and quality generally is very much on the agenda. However, as will be shown, it appears that quality is not on the agenda, nor talked about in some projects and as a result, there is lost opportunity. Let me give you an example.
The 5 star public conveniences
A manager in a local council suggested on one of our project management training courses that the pressure to deliver on him and his staff was huge. He queried whether it was worth while increasing the rating for part of his service (public toilets) from 4 stars to 5 stars. “Is 4 stars an acceptable level of service? Could we put the time and effort we did raising it to 5 stars into other parts of the service?” These were his words.
The interesting aspect is that little or no discussion was put in to the decision to raise it to 5 stars.
Is it change management projects where there is more leeway on quality?
Many of the people who come long to our project courses are involved in change management projects. From discussions it appears quality does not seem to be talked about or addressed. I frequently raise this with course participants and what is clear is that many people seem to be going for the ‘5 star’ outcome without even discussing it. Unsurprisingly, there is little recognition on the impact this has on project management time and costs.
There are clear implications for reducing project quality
There are clear implications for companies, for clients, for stakeholders, for project managers in this issue and yes, there are risk implications as well. To repeat, there are many projects where high quality is essential and to reduce the quality in many projects could (and will) be disastrous.
What are your views?
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