Category Archives: stakeholder management

Whatever happened to the customer service project?

I have worked in many organizations where customer care is the most important issue. Vast training projects were established, customer care kits developed and the staff were event treated with respect. But now….today, what is customer care really like? Pretty awful I’d say. I have had many bad experiences over the last few weeks culminating in an awful 2 hour … Read More >

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Networking skills for Project Managers

I often hear the cry from project managers that they do not have sufficient resources for their project. When I begin to question what they can do about I get a range of suggestions however, few if any mention networking. Networking is a process of building relationships. So, my question to people who say they do not have sufficient resources … Read More >

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Are you really managing stakeholders?

 I was talking with a project manager who was complaining about the interference from stakeholders. He suggested that the stakeholders were getting in the way of managing the project! After brief questioning he soon realised that it was his management of them that was the problem: he had not fully identified who the stakeholders were. If he had, he would … Read More >

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Redressing the balance – time to focus on people in projects

I received an email from a good friend Donnie MacNicol. Donnie is Chair of the Association for Project Management Special Interest Group. They are holding a workshop in Central London. it is probably best if I let Donnie introduce the day. Hello As chair of the APM People Specific Interest Group, I am delighted to inform you that we will … Read More >

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