Category Archives: stakeholder management

I cannot get my car into my garage

Do you really engage with stakeholders?

I came home after a long day looking forward to a lazy evening relaxing. But as I approached my garage (behind my house) the way was blocked by a lorry discharging its load. To explain; there is a building site at the end of the road where a series of apartments is being built (whatever happened to the word flat?). … Read More >

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Three and a half hours to get a new phone - customer VERY unhappy

How happy are your project stakeholders?

I couldn’t believe it, nor could my wife. It took three and a half hours to change our mobile phones. Even the shop manager was surprised. We left the shop feeling exhausted and disappointed. “End result fouled up by the process” was how my wife expressed it! In the drive home I wondered how many project stakeholders feel the same … Read More >

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stakeholderform

Project management problems – it’s those stakeholders

Yes, it’s the stakeholders who are to blame for the majority of those project problems…well that is how it looks. Let me explain. I ask people who come along to our Perfect Project Course what goes wrong in projects. The list is pretty long and when you start to analyse the lists it does not take too long before you … Read More >

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Stakeholders, love ‘em or hate ‘em – you still need to manage them effectively

Last week I ran a project management course for a client and I ran the same event this week for a different client. As part of the build up to the course I send out a document with objectives, course content as well as a questionnaire which we discuss early on day 1. One of the questions reads “what sort … Read More >

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Whatever happened to the customer service project?

I have worked in many organizations where customer care is the most important issue. Vast training projects were established, customer care kits developed and the staff were event treated with respect. But now….today, what is customer care really like? Pretty awful I’d say. I have had many bad experiences over the last few weeks culminating in an awful 2 hour … Read More >

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Networking skills for Project Managers

I often hear the cry from project managers that they do not have sufficient resources for their project. When I begin to question what they can do about I get a range of suggestions however, few if any mention networking. Networking is a process of building relationships. So, my question to people who say they do not have sufficient resources … Read More >

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