Three and a half hours to get a new phone - customer VERY unhappy

How happy are your project stakeholders?

I couldn’t believe it, nor could my wife. It took three and a half hours to change our mobile phones. Even the shop manager was surprised. We left the shop feeling exhausted and disappointed. “End result fouled up by the process” was how my wife expressed it! In the drive home I wondered how many project stakeholders feel the same … Read More >

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Briefing project managers is a skill – who’s trained for it?

“This is a long; much longer than a briefing note I would normally get from my manager or sponsor.” These are words spoken by someone on a project management course and words I have heard before. What was being referred to was a case study, 315 words long and took up less than a page of paper. The person went … Read More >

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This weeks BIG question

What’ the priority of this project? This week, on a project management training  course one person said and several more agreed that there was no systematic method for having clear project priorities. The sheer number of projects in companies means there is a need for a clear prioritisation process. We see too many project managers who are floundering with the … Read More >

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Did you carry out your risk assessment Ron?

OK, I got it wrong!! I admit it to you and I admitted it to the group. It just shows you that you have to be alert during projects 100% of the time. If not the impact….?? Let me set the scene. • A full project management training course • Lots of activities • Lots of flipcharts • A really … Read More >

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Use e-learning to develop your project management skills

Our clients asked for it…some individuals wanted it….the market place needs it! Welcome to the world The Perfect Project E-Learning Course Our 2 day project management training room course attended by over 12,000 people has now been ‘converted’ into an e-learning package. The course  is now available and you can access it directly from our learning portal at http://learning.projectagency.co.uk Iif … Read More >

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This weeks BIG question

When was the last time the risk log was updated? I asked this on a recent project management course. The project manager  looked very sheepish. Yes, there was a risk log; yes there were activities to reduce the risks and yes they allocated responsibility to individuals to mitigate the risks. But, and what a but, the risk log was 5 … Read More >

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