shepherds crook

Project management teams – how are yours “selected”

How effective is your project team? Are they a team or are they a representative of a part of your business? We receive mixed feedback from people who come on our project management training courses. They suggest that little time spent on putting the right team together to manage and deliver a project. Now, contrast this with the recruitment of … Read More >

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Posted in project management | Tagged | 3 Comments

Whatever happened to the customer service project?

I have worked in many organizations where customer care is the most important issue. Vast training projects were established, customer care kits developed and the staff were event treated with respect. But now….today, what is customer care really like? Pretty awful I’d say. I have had many bad experiences over the last few weeks culminating in an awful 2 hour … Read More >

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A project management register – where’s yours?

I ran a really good 2 day project management training course for a group of staff all from the same department. The Director came in near the end and we spent some time looking at the number of projects as well as project management issues. He was clear that the time was well spent but would be even better if the … Read More >

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Let’s bring back the real meaning of “deadline” in projects…

Do you know the real meaning of the word deadline? Its origins go back a long way. Dictionary.com suggests it is: “a boundary around a military prison beyond which a prisoner could not venture without risk of being shot by the guards.” I have spoken to many people who complain that the person “did not deliver against the deadline”. Issues … Read More >

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Handling Multiple Projects II

I put a link of my Blog Handling Multiple Projects to Linked In and it certainly caused a stir. There were some 16 comments and I thought I would share a flavour of some of them with you. Nico was keen on the use of Managing Successful Programmes model (MSP) however the groups I was referring to were immature in … Read More >

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Posted in project management training | Tagged | 2 Comments

Handling multiple projects

What is the ‘best way’ to handle multiple projects? This is a question I am asked on a regular basis. I usually start by saying that this is a time management and personal organisation issue as well as a project management question. Let me explain why I say this. From experience of working with individuals or project teams what comes … Read More >

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Posted in project management strategy | Tagged , , | 2 Comments
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